Referral Manager

• Any enquiries about vacancies and placements within the Organisation should be referred to the Referral Manager to deal with the enquiry and together with the Regional Director will allocate the appropriate Home Manager/Senior to carry out the referral assessment.
• The enquiry will be entered onto the database by the Referrals Manager and will include any relevant information known at that time.
• If assured that the person being referred has a primary diagnoses of learning disability/autism/mental health/in crisis they will make the decision whether they feel able to proceed with the referral.
• If the referral has come from someone other than a representative of the purchasing authority then further enquiries need to be made as to whether the person in question is in receipt of a Personal Budget. If not, then it should be made clear to the person making the enquiry that Elite Healthcare Solutions will require a formal referral from the funding authority before proceeding.
• After discussion with Directors and/or Referrals Manager will send information about the Organisation and current vacancies to interested parties.
• The Referrals Manager will discuss each current referral on the database with the Directors/ Home Mangers on a regular basis.

• The Referrals Manager will make initial contact with the Care Manager to make initial arrangements to assess the potential service user and will request a copy of the individual’s Community Care Assessment and current Care Plan/Reports (where applicable) from the Care Manager.
• The information obtained will be forwarded to the identified assessors together with some reference as to the type of placement requirement. Any further arrangements to conduct placement visits and changes to assessment dates will be carried out by assessors and not the Referrals Manager.
• If the individual is being assessed for a particular home the relevant Home Manager will be expected to be involved at this stage. Assessment may be carried out jointly in one visit or the Home Manager may prefer to gather further information to inform the assessment process separately.
• The identified assessors will assess the individual our bespoke assessment document, ensuring they gather in-depth information from all relevant people involved in the persons care, including family members, current providers, school/college tutors, advocates and the Care Manager etc. They will also ensure they spend time with the individual concerned and where possible gain their views.
• All relevant documentation relating to the individual should be requested at this time. This should include; current care plans, risk assessments, behavioural guidelines, records of accidents and incidents and any professional reports. This information will be used by the Assessors when completing their assessment and will be shared with the Home Manager.
• The completed referral assessment will be forwarded to be checked through by the Referrals Manager (in the first instance) or in his/her absence the Director within 48 hours of the assessment date. In the event a decision has been made to offer a placement then a copy will also be forwarded to the Chief Finance Officer for costing.
• As a matter of professional courtesy, the Referrals Manager (in the first instance) or in his/her absence the Home Manager will liaise with the Care Manager to enquire and discuss about envisaged support/care required including one-to-one hours and advise him/her of the assessed one-to-one hours to ensure consistency between both parties.

• If the decision is made to offer a placement arrangements will be made for the individual, Care Manager and relevant others to visit the home and meet with the Manager. During this initial visit the Home Manager will ensure the individual receives a copy of the brochure with the appropriate leaflets.
• The Home Manager should ensure that all staff and service users (where appropriate) are made aware of the details of the visit.
• The Referrals Manager will then send a letter offering a placement, together with a fee quote, which will include the agreed amount of 1:1 support and the completed assessment to the Care Manager once it receives final approval from the Referrals Manager (in the first instance) or in his/her absence the  Director. This will be sent to interested parties within 72 hours of the assessment being conducted.
• The Referrals Manager will ensure that the database is kept updated throughout this process and once a panel date or funding approval meeting date is known this will also be entered.
• When funding is agreed the Referrals Manager should ensure that the purchasing authority, confirm their acceptance and financial responsibility of the placement. This must be confirmed in writing.
• It will be the Chief Finance Officer’s responsibility to ensure relevant invoicing information (i.e Purchase Order Number) is sent/obtained from the purchasing authority.
• The decision to offer a placement within a Elite Healthcare Solutions service will be jointly made by the Home Manager, Referrals Manager Manager and Directors. If a decision is made that there are no suitable vacancies within the Organisation the Referrals Manager will let the referring authority and relevant others know as soon as possible and offer a clear explanation, and/or look at acquiring a bespoke service (Subject to further meetings)

Elite Healthcare Solutions accept emergency referrals as we recognise that situations sometimes arise which make rapid action necessary.